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FAQs

Live Gamer HD - C985

If your input source is interlaced, for example, the video source is set as 1080i instead of 1080p, you will experience interlace problems.

Live Gamer HD capture card doesn't support 3D/120Hz video recording.

The contents output from PS3 are protected by HDCP; if Live Gamer HD detects HDCP contents, the capture function will be automatically disabled by RECentral.

If you're using NVIDIA graphics card on Windows 7/Vista 64-bit OS, 8GB RAM platform, please conduct the following steps.

  1. Make sure you have the latest drivers installed for your graphics card.
  2. Turn off Windows Aero user interface.
  3. Replace the graphic card

Live Gamer HD supports video, audio pass-thru function this allows you to record and play games simultaneously at the same platform.

Live Gamer HD capture card doesn't support recording audio in Dolby 5.1.

Please refer to the following screenshots to resolve the problem.

AMD's graphics card:

NVIDIA's graphics cards:

If you're using AMD's graphics card, you may encounter this problem. This issue can be eliminated by adjusting the Scaling options to 0% in AMD's Catalyst Control Center -> My Digital Flat Panel -> Scaling Options.


(Overscan to 0%)

You might encounter this situation if you are using a USB headset that has its own soundcard. This is because USB headset is not supported in C985 and RECentral yet. Please follow the steps below:

Step 1. Open your Control Panel > Sound

Step 2. Set your sound-card as default device in Playback tab.

*please note that you have to set the soundcard's speaker as default for Stereo Mix,do not use your graphic card's HDMI audio (your soundcard's stereo mix will get no audio).

Step 3. Change your tab to Recording, then set your Stereo Mix as default device, and click the Stereo Mix's Properties.

** If you don't have the ??tereo Mix??in your tabs, please make sure you have installed all the drivers for your soundcard, or you can right-click to tick the ??how disable devices??& ??how disconnected devices??

Step 4. Change the tab to Listen in properties, and enable the ??isten to this device', then select the ??layback through this device??to your USB audio device, click OK.

After finishing the above steps, you should be able to hear your audio from soundcard and usb device.

 

Please also note:

a. Connect your soundcard to C985 with 3.5mm audio cable.

b. Select 'Audio in' for your audio source in RECentral.

c. If your USB device supports stereo mix, you can try to set your USB device as main, and playback your USB's stereo mix to soundcard.

For tackling the C985Q's non-response related issues, please kindly commence with checking the device's status first:

1. Please go to the Device Manager and see if the c985Q was installed properly.

This is the ID of the Hot Button (C985Q), and it means your C985Q is on its position.

 

2.Please go check if the AVerHIDCtrl.dll file is in position. The route is: C:Program Files (x86)Common FilesAVerMediaAVerMedia RECentraldll

3. And you can check the Task manager, you'll see this picture:

So far, we can make sure that C985Q is running normally (the AVeRECentral service)

If the AVerHIDCtrl.dll file is missed, please conduct the following steps:

 

1. Conduct clean-uninstall

2. Make sure you've already removed:

a. program filesAVerMedia RECentral

b. program filescommon fileAVerMedia

Then, re-install the application again, and go check the if the AVerHIDCtrl.dll file works properly.


A: Follow the steps to resolve this issue.

1.Go to the locations listed below and look for the system file “ksxbar.ax”.
For x86 system: C:\Windows\System32
For x64 system: C:\Windows\SysWOW64
(The system directory is generally located in “C”. If the location of your system directory has been changed, search accordingly.)

2.If you can’t find the system file, it could mean that the file has been removed. Try update your Windows or reinstall Windows to recover the file.

3.Make sure “ksxbar.ax” is in your system directory. Then download file “regxbar.zip” here, unzip it, and run one of the files listed below based on your system’s bit version:
For x86 system: run regxbar_x86.bat
For x64 system: run regxbar_x64.bat
(If your system directory is not in “C”, open the “.bat” file with a text editor, change the location accordingly and then run the “.bat” file.)

4.Restart “RECentral.exe” and check whether the issue is resolved.
Legally, unless you have been duly licensed, we expressly advise that you DO NOT record copyrighted contents, particularly those with copy protection such as HDCP, to avoid breaking the law.
If you have been duly granted a license to record copyrighted contents, it is technically possible to use a splitter with our product; however, our warranty does not cover such usage, and AVerMedia will not be liable to any damage caused by such actions.
Yes, but you will need composite/component to HDMI converter. For this purpose we highly recommend our ET111/ET113 converter.
Setup:
Connect your console to ET converter via composite/component cable* and connect HDMI from converter to your AVerMedia game capture card’s HDMI in. Make sure to plug converter to USB power supply.

*If your old console has only composite (AV) output please consider ET111,
if your old console has component output please consider ET113.
Yes, please connect Raspberry Pi 3 HDMI out via HDMI cable to your AVerMedia capture card’s HDMI input port and set Raspberry Pi HDMI setting to “Mode 34” (1080p30fps).
We want to help you find a solution! Contact us.



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