LIVE Gamer Portable 2 PLUS - GC513
RECentral 4 shows “Device Occupied” error message
If you have already updated your system to Windows 10 
This error is resulted by the new update that controls the way of applications connecting your webcams and video capture devices.
Please refer to following steps to resolve the situation:
In Windows Search type “Privacy Settings” then click “Enter”
1. At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on
“Allow apps to access your camera”
2. At Privacy Settings/ App Permissions/ Microphone find the toggle and make sure to set it on
“Allow apps to access your microphone”
Make sure that your UAC (USB Audio Class) device (for example: GC510, GC513, GC570, BU110) is enabled* at Windows Volume panel under Recording devices.
*Note: if you plug microphone to your system that will be the default device, but UAC device still has to be enabled.
If your device is USB interface (for example: GC510, GC513, BU110) try to remove it from the connected USB port then plug it back.
Reinstall driver for the UAC device: remove the UAC device manually from Device Manager by right click on its name then select “Uninstall device”,
then at Device Manager/Action panel select “Scan for hardware changes”
Go into Windows Task Manager and at Services “Stop” RECentral service
then restart it by clicking “Start” it.
If you set graphic card codec in RECentral 4 settings, make sure to update your standalone graphic card driver to its latest version.
If you want to output audio from gaming PC to your headset and to your AVerMedia game capture card simultaneously please follow steps detailed below:
1. Open “Settings” => “Sound” and enter the “Sound control panel”
2. At “Sound control panel/Recording”, “the stereo mixing device” might won’t show up at the first time. In this case right click on the mouse and check out the "Show disabled devices" option. The “stereo mixing device” will appear. However, the device at this point should be grayed out, make sure to enable it and click on apply.
After you clicked twice on the stereo mixer with the left mouse button, the following picture will appear. Please select the device usage mode field to enable, and then click Apply.
3. Then click to “Listen”, the below picture will show up, please check out "Listen to this device" and select the Digital output in the "Playback through this device" field.
4. Then set the stereo mix volume level to the appropriate level.
5. Select the Advanced panel and select "2 channels, 16 bits, 48000Hz (DVD quality)" in the Default format field. In general the HDMI PCM will provide the following sampling rate values: 44100, 48000, 96000, 192000Hz.
6. Finally, set the playback device to the "analog speaker" output, and that's it!
The above principle is focusing on the analog built-in mixer, so the computer's playback device must be set to analog speaker output, using the analog mixer on the output to the digital HDMI sound device (in this case the AVerMedia game capture card). Kindly note that the reversed setting will not work, because the sound card and the display card are different devices, and the HDMI of the display card does not support the digital mixer.
This error is received when you're about to capture from your PC (either Current or Other PC setup) and your AMD GPU is set to HDCP on mode. In order to fix the situation please enter AMD Radeon utility Display settings and make sure to disable HDCP as shown on below screenshot.
Before installing GC513 Live Gamer Portable 2 Plus on MAC system please refer to below technical specifications:
Operating system: Mac10.11/10.12/10.13
Connection: USB 2.0 (UVC · UAC compatible, easy plug & play connection)
CPU: 2.8 GHz quad-core Intel® Core ™ i5 processor equivalent or better
* When recording / streaming 1080p / 60fps, when using PIP mode
we strongly recommend using Intel® Core ™ i7 Quad-Core.
RAM: minimum 8GB or over, 12GB is recommended
Software options: OBS Studio for MAC, Apple QuickTime Player
Utility tool: LGP2 Plus setup tool Download link
We would recommend you play the H.265(HEVC) video clip with Potplyaer or VLC.
Solution 1：Install stream engine and adjust the setting in OBS
Please download and install RECentral 4 software, then adjust the setting in OBS as below:
1. click on “+”, and select Video Capture Device
2. Create UVC device name (GC513), then press OK.
3. Select “AVerMedia LGP2 Plus Stream Engine-1”
4.Scroll down the bar, select :
4-1) Audio Output Mode> Output desktop audio (WaveOut)
4-2) Check “Use custom audio device”
4-3) Audio Device> AVerMedia LGP2 Plus Stream Engine-1.
Then press OK.
Solution 2: Adjust in OBS
Please adjust OBS settings:
1. Open OBS and right click on “Mixer” gear icon.
2. Under “Advanced Audio Properties”>>”Video Capture device”>>“Sync offset”option add value“200”(ms)
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