Support | AVerMedia
※ Please enter the product model number (e.g. GC513) or question in the search box or follow the steps below to find your solution.


LIVE Gamer Portable 2 PLUS - GC513

Go to Device Manager on your PC and make sure Live Gamer Portable 2 Plus is listed under Imaging devices and Sound, video and game controllers.
*In some rare cases, your LGP2 Plus might be detected as a question mark (?) or a USB audio device. If that happens, right-click the device name and select Uninstall, and then re-connect the USB cable.

Note: after Windows 10-1709 update LGP2 Plus will be listed in Device Manager under “Cameras” instead of Imaging devices.

RECentral 4 shows “Device Occupied” error message



If you have already updated your system to Windows 10 [1803]

This error is resulted by the new update that controls the way of applications connecting your webcams and video capture devices.

Please refer to following steps to resolve the situation:


In Windows Search type “Privacy Settings” then click “Enter”



1. At Privacy Settings/ App Permissions/ Camera find the toggle and make sure to set it on

“Allow apps to access your camera”


2. At Privacy Settings/ App Permissions/ Microphone find the toggle and make sure to set it on

“Allow apps to access your microphone”



Make sure that your UAC (USB Audio Class) device (for example: GC510, GC513, GC570, BU110) is enabled* at Windows Volume panel under Recording devices.

*Note: if you plug microphone to your system that will be the default device, but UAC device still has to be enabled.



If your device is USB interface (for example: GC510, GC513, BU110) try to remove it from the connected USB port then plug it back.



Reinstall driver for the UAC device: remove the UAC device manually from Device Manager by right click on its name then select “Uninstall device”,



then at Device Manager/Action panel select “Scan for hardware changes”



Go into Windows Task Manager and at Services “Stop” RECentral service


then restart it by clicking “Start” it.



If you set graphic card codec in RECentral 4 settings, make sure to update your standalone graphic card driver to its latest version.


If you want to output audio from gaming PC to your headset and to your AVerMedia game capture card simultaneously please follow steps detailed below:


1. Open “Settings” => “Sound” and enter the “Sound control panel”


2. At “Sound control panel/Recording”, “the stereo mixing device” might won’t show up at the first time. In this case right click on the mouse and check out the "Show disabled devices" option. The “stereo mixing device” will appear. However, the device at this point should be grayed out, make sure to enable it and click on apply.


After you clicked twice on the stereo mixer with the left mouse button, the following picture will appear. Please select the device usage mode field to enable, and then click Apply.


3. Then click to “Listen”, the below picture will show up, please check out "Listen to this device" and select the Digital output in the "Playback through this device" field.


4. Then set the stereo mix volume level to the appropriate level.


5. Select the Advanced panel and select "2 channels, 16 bits, 48000Hz (DVD quality)" in the Default format field. In general the HDMI PCM will provide the following sampling rate values: 44100, 48000, 96000, 192000Hz.


6. Finally, set the playback device to the "analog speaker" output, and that's it!


The above principle is focusing on the analog built-in mixer, so the computer's playback device must be set to analog speaker output, using the analog mixer on the output to the digital HDMI sound device (in this case the AVerMedia game capture card). Kindly note that the reversed setting will not work, because the sound card and the display card are different devices, and the HDMI of the display card does not support the digital mixer.

This error is received when you're about to capture from your PC (either Current or Other PC setup) and your AMD GPU is set to HDCP on mode. In order to fix the situation please enter AMD Radeon utility Display settings and make sure to disable HDCP as shown on below screenshot.

 Before installing GC513 Live Gamer Portable 2 Plus on MAC system please refer to below technical specifications:


Operating system: Mac10.11/10.12/10.13

Connection: USB 2.0 (UVC · UAC compatible, easy plug & play connection)

CPU: 2.8 GHz quad-core Intel® Core ™ i5 processor equivalent or better

* When recording / streaming 1080p / 60fps, when using PIP mode

we strongly recommend using Intel® Core ™ i7 Quad-Core.

RAM: minimum 8GB or over, 12GB is recommended


Software options: OBS Studio for MAC, Apple QuickTime Player

Utility tool: LGP2 Plus setup tool Download link

Being a USB Audio Class device, LGP2 Plus is also a microphone that requires to be enabled in order to work, so DO NOT disable Microphone (LGP 2 Plus) in your system.
Open RECentral 4 go to Live Gamer Portable 2 Plus>Capture/stream>Audio mixing control and you will be able to adjust source input, microphone (and also headset output) volume levels
To capture your iPhone/iPad screen, open RECentral 4, go to Settings > Capture Device (LGP2 Plus) > HDCP Detection, and check the Off box. Please note that the HDCP Detection will be turned back on automatically when you update the firmware.
The AVerMedia LGP2 Plus Stream Engine plug-in helps you achieve better performance on your streaming software through its decoding mechanism. It is automatically installed when you install RECentral 4. You will be able to find it in the list of capture device as "AVerMedia LGP2 Plus Stream Engine".
LGP2 Plus is a USB Video/Audio Class (UVC/UAC) device so there are some differences in setup in OBS Studio.

Step 1. Select Live Gamer Portable 2 Plus as device and choose your resolution
Step 2. Check the Use custom audio device box and select Microphone (Live Gamer Portable 2 Plus) as audio device

*Do not change Audio Output Mode, keep it at Capture audio only to avoid audio latency.


We highly recommend using XSplit Broadcaster with LGP2 Plus Stream Engine, which is automatically installed when you install RECentral 4.
LGP2 Plus is a USB Video/Audio Class (UVC/UAC) device so there are some differences in setup in vMix.
To capture PS4 gameplay over HDMI, update your PS4 firmware to version 1.70 or later. Click here [] for a tutorial on disabling HDCP on PS4.
Yes, you can. For PC-Free mode, we recommend power banks with 5V1A or above. A 6000 mAh power bank can last about 3.5 hours.
We do not recommend using Apple EarPods on LGP2 Plus due to its proprietary design, which creates noises through its microphone.
LGP2 Plus requires a Class 10 or above microSD card. Please refer to the list below.

ADATA microSDHC Premier UHS-I U1 16GB CL10 (16GB)
ADATA microSDHC Premier UHS-I U1 32GB CL10 (32GB)
Kingston microSDHC Class 10 (32GB)
Patriot microSDHC C10 (32GB)
Patriot EP Pro Series microSD C10 UHS-I U3 (64GB)
SAMSUNG microSDXC UHS-1 C10 (64GB)
SanDisk Ultra microSD UHS-I (16GB)
SanDisk Ultra microSD HC U1 (32GB)
SanDisk Ultra microSD UHS-I (32GB)
SanDisk Extreme SDXC UHS-I (128GB)
Transcend microSD UHS-I 400x (16GB)
Transcend microSD UHS-I PREMIUM 200x (32GB)
Transcend microSD UHS-I PREMIUM 400x (32GB)
Transcend microSD UHS-I PREMIUM 400x (128GB)
Please note that if Microphone (Live Gamer Portable 2 Plus) is already your PC's default device, DO NOT set it as a microphone input in your streaming software.
Please do not charge your controller via the same power source as LGP2 Plus while using the LGP2 Plus' headset features.
Please confirm that the HDMI monitor you connect to the capture card’s HDMI out has built-in speaker. In case the connected monitor doesn’t have speaker (thus can’t play audio) in the HDMI pass-thru setup (input source>capture card>monitor) the input source’s audio output to the capture card will be blocked and there won’t be audio received in software preview.
1st step: Click on RECentral 4 “Live Stream” icon

2nd step: At “Streaming platform” click on the “+” icon

3rd step: Among the available streaming platform options click on “Facebook”

4th step: AVerMedia Stream Oauth window will open, please type your login credentials

5th step: The “Edit streaming profile” panel will display, you may give “title” and “description” to your live broadcast

6th step: Set your Publicity preference

7th step: Set your Privacy

8th step: Configure stream quality settings
We recommend to use PS4/ XBox One standard gaming headsets. Both LGP2 and LGP2 Plus are compatible with headsets of CTIA specification (4 pole plug: L, R, G, M at earphone microphone terminal).

Please don’t use Apple iPhone/iPad earphones, when plugged to microphone port on device audio noise will occur.

Hereby list of workable headsets (a few examples):
· Kingston HyperX Cloud II
· Kingston HyperX Cloud Revolver
· Kingston HyperX Cloud Stinger
· SONY Wireless Surround Headset (when used with wired connection)
(* SONY Wireless Surround Headset) adopts the built-in microphone, so the volume output of the microphone might be low. )
· Xbox One stereo headset
· Madcatz TRITTON Kunai Stereo Headset
· SteelSeries Siberia 840 Gaming Headset
QHD, 1440p is a display resolution of 2560x1440 pixels in 16:9 aspect ratio. Please note that LGP2 Plus doesn’t support this video format. When connected input is set to this resolution there won’t be video display at software preview window. Please make sure to adjust capture source to supported resolution for example 4K UHD: 2160p or Full HD: 1080p.
In order to record in PC Free mode please check and confirm following steps:

1. Download and install latest firmware for your device (make sure to use correspondent firmware, download only from AVerMedia official product page)
2. Use Class type 10 micro SD card formatted into FAT32 or exFAT
3. Check and confirm whether the input source has HDCP protection on it*

*Note: PS3 via HDMI connection has HDCP copy protection, it can’t be recorded by AVerMedia game capture cards.
If connect PS4 make sure to turn off/disable HDCP at game console settings.
If connect XBox One it’s possible that viewing Netflix or Hulu (or other media streaming applications) has activated HDCP on your game console, the solution: restart the console or turn on energy-saving mode on it.
If receive this error when trying to import LGP2/ LGP2 Plus PC free mode recorded files into Adobe Premiere Pro

1. Please go to Windows File Explorer/ Videos then select “View” tab, make sure to check “File name extensions”

2. Right click on the recorded .MOV file that you want to import to Adobe, then select “Rename”

3. Change file extension from .MOV to .MP4

4. Import the file into Adobe Premiere Pro
In order to fix the broken image error make sure to activate Aero on your Windows 7 system.
1st step: enter Control Panel on your PC
2nd step: enter Appearance and Personalization/ Change the theme
3rd step: make sure to select one of Aero theme options

We would recommend you play the H.265(HEVC) video clip with Potplyaer or VLC.


Illustration 1:


Illustration 2:


Solution 1:Install stream engine and adjust the setting in OBS

Please download and install RECentral 4 software, then adjust the setting in OBS as below:

1. click on “+”, and select Video Capture Device


2. Create UVC device name (GC513), then press OK.


3. Select “AVerMedia LGP2 Plus Stream Engine-1”



4.Scroll down the bar, select :

4-1) Audio Output Mode> Output desktop audio (WaveOut)

4-2) Check “Use custom audio device”

4-3) Audio Device> AVerMedia LGP2 Plus Stream Engine-1.


Then press OK.


Solution 2:  Adjust in OBS

Please adjust OBS settings:

1. Open OBS and right click on “Mixer” gear icon.
2. Under “Advanced Audio Properties”>>”Video Capture device”>>“Sync offset”option add value“200”(ms)

Still cannot find a solution? Contact us.


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